Tech Support - The IT Facility

The IT Facility Launches Show & Tell – Remote Support

The IT Facility is pleased to launch yet another innovative service to computer users in the Federation. Gone are the days when a frustrated computer user has to wait for an onsite visit to resolve application or PC problems.

Using the latest in remote access software, clients can initiate a secure support session with a technician at The IT Facility who will be able to see there and then the nature of your problem and work on solving it with you.

The Benefits are clear:

Improved response to issues, reducing downtime and lost productivity.
Since you initiate the session, it’s secure. You grant control to the technician.
You don’t have to live with minor frustrations, simply get the help you need to get on with your work.
You don’t have to schedule a visit or be worried about admitting strangers to your home.
As an added bonus, you are able view what was done should the issue re-occur.

See what customers have said about the service.

The technician was extremely helpful and knowledgeable and of course we were able to achieve the desired aim, which is sorting out my wireless issues to hook up my new laptop. I am thrilled. Many thanks as always for a very competent and professional service.
S. Walwyn - Seashell Properties, Nevis

The technician was very professional and answered all my questions. He was able to locate the problem and fix it in a timely manner
My overall experience was a very positive one, and I would certainly use this service again should the need ever arise.
J Warner – Warner Enterprise St. Kitts

Clear precise instructions were given and corrective action taken. The technician had a good knowledge of the situation and could easily identify the source of the problem.
P. Etiene - Confederation of Caribbean Credit Unions, St. Kitts

It was interesting; I was impressed with the program
V Phipps - St. Kitts-Nevis Chamber of Industry & Commerce